Managing Complaints of Bullying, Discrimination and Harassment

This customised program familiarises complaint handlers with their organisational policies and protocols for managing bullying, discrimination and harassment complaints. 

Complaint handling is a complex task requiring highly developed skills on the part of complaint handlers. This program equips complaint handlers with a solid understanding of the dynamics of bullying, discrimination and harassment - whether it is intended or unintended.  This allows managers to maintain a clear focus while navigating the complexity of each complaint. 

With a focus on practical skill development, this workshop introduces the 4I's model for engaging complainants and respondents in an interest approach to complaint management.  It considers the rank and power dynamics behind bullying, discrimination and harassment enabling complaint handlers to cultivate insight into the impact of these behaviours.