Conflict & Negotiation Training Programs

Empowered Negotiation


Empowered Negotiation introduces an interest-based negotiation framework and walks participants through the various stages of an effective negotiation with a particular emphasis on preparation and execution.


Drawing on the Harvard model of negotiation, this program introduces a fourth domain – the real and perceived impacts of differences in power and authority within the negotiation.


Key Content Areas:

  • Interest-based negotiation
  • Preparation
  • Conducting the negotiation
  • The four conversations
  • Working on your Achille’s heel
  • Evaluating the negotiation

Bullying, Discrimination and Harassment

Why do complaints of bullying and harassment catch us by surprise?  For an overview of our training programs on this topic read more.


Leader As Conflict Management Coach


This two-day program introduces managers to the CINERGY® Coaching approach.  Graduates learn to support their peers and direct reports to think through challenging workplace situations, recognise their own reactions and contributions, and manage workplace tensions and conflicts more effectively.

CINERGY® Conflict Management Coach Practitioner


The Conflict Management Coach Practitioner program trains specialist conflict management coaches to support individuals and teams develop insight into the factors that lead to and maintain disputes.  Conflict management coaching is a major innovation in the management of workplace conflict.  The training is designed for HR practitioners, mediators, consultants, coaches and counsellors.

Conflict Leadership:  Developing Integrated Conflict Management Systems


In the Conflict Leadership program, HR managers and advisors will reassess their current conflict management systems, considering their strengths and weaknesses.


This workshop will introduce Integrated Conflict Management Systems, an approach to organisational conflict management which provides multiple entry points and promotes early intervention and the use of appropriate conflict management techniques for the tensions and differing conflicts which exist in organisations.


This workshop hones participants’ skills as leaders and change agents in the management of organisational conflict.  It assists HR managers and advisors to consider how they can apply their skills as conflict management specialists to acting as internal change agents, supporting their organisations to engage in the culture change necessary for best-practice.


The workshop is practical and experiential with participants taken through a series of exercises to identify organisational needs, priorities and drivers in relation to conflict management.  Participants consider influencing strategies, skills and rehearse key messages for bringing about organisational change.