When Apologies Matter
Have you ever given or received an apology that had a powerful and transformative impact? Of late we've been working with organisations committed to making full and wholehearted apologies. A heartfelt apology can...
Have you ever given or received an apology that had a powerful and transformative impact? Of late we've been working with organisations committed to making full and wholehearted apologies. A heartfelt apology can...
So, how can you get off the Not-So-Merry-Go-Round of Conflict? In my last post I explored how conflict begins – when our sense of identity, values and needs are challenged...
I was recently interviewed about how managers and their employees can get off the Not-So-Merry Go Round of Confict. The term Not-So-Merry-Go-Round of Confict was coined by Cinnie Noble, developer of...
Last night the ABC’s Four Corners program aired shocking footage of the treatment of young Aboriginal children in custody in the Dondale Detention Centre. What I witnessed fills me with...
The repeated booing of AFL footballer and former Australian of the year, Adam Goodes, shines the light on racism in Australia. While his treatment has been trivialised by some it is...
If there is anything to be learnt from the spate of recent political leadership challenges it’s that leaders need to listen more to those around them. Even when it’s not...
In the documentary A Complicated Life: Kerry Packer, his friend and confidante Philip Adams explained that the business magnate famously yelled at his staff, when he didn’t know what else to...
For the last week I’ve been in Warsaw, as a member of the facilitation team for an event known as Worldwork. Delegates from twenty-eight countries gathered to discuss, understand and...
As a coach I find one of the biggest challenges leaders face is knowing how to relate to the power and authority that comes with their role. Some leaders are so...
It’s been a shocking week, with several organisations apologising for shameful incidents that violate the dignity and rights of women, members of ethnic minorities, indigenous groups and homosexuals. The events...