Have you ever given or received an apology that had a powerful and transformative impact? Of late we've been working with organisations committed to making full and wholehearted apologies. A heartfelt apology can...
During my early career as a therapist rehabilitating people after closed head injuries and stroke, I became fascinated by the workings of the brain. These years taught me a lot...
By now your New Year’s Resolutions will be made and many of you will be thinking about what is needed to achieve them. We are living in an era of disruption...
Over the past few years we’ve been training leaders and managers to use a coaching approach to help their staff adjust and navigate rapidly changing environments. Rather than endlessly explaining organisational...
I have to admit, I’m not always the best at staying in touch. So I was pleased when my sister Danielle and I finally spoke on the phone the other...
Recently, I was invited to explore with a community of mediators, the impact of power and rank dynamics in conflict. It’s not just mediators who need to have a sharp eye...
Have you ever complained that your staff aren’t strategic enough? Have you ever wondered why those who report to you seem slow to see the bigger picture or unable to...
Did you know that research indicates 30-50% of a manager's time is spent averting or addressing conflict?! When working with conflict, we adopt a coaching approach. We’ve worked with scores of...
Have you ever considered your origins and the way they've influenced your approach to life and your work? I began my professional life as an Occupational Therapist so when I connected...
A true measure of a leader – or any person for that matter - is how they respond when things don’t go according to plan. It’s not just setbacks but how...
Last week Vicki Henricks and I launched the Global Coaching Institute. It’s the realisation of a dream Vicki and I first spoke of lying on a beach in Hawaii when we were...
Do you want to set your staff up for success? An important strategy is ensuring that they are clear about their roles, responsibilities, delegations and accountabilities. Whilst this may seem obvious, its...
As 2013 comes to a close, I find myself reflecting on the events that had a significant influence on me this year. High on that list is a trip my partner...
I found myself discussing Japanese Window Sitters recently. What’s a Japanese Window Sitter you ask? I’ll explain shortly. The conversation took place in a training program to develop manager’s coaching skills. ...
Who are your role models? What do you love most about them? How have they inspired you? One of my role models is my former high school principal, John Tindley, an...