Failure to communicate openly can be a real problem for teams and working relationships. In the absence of direct communication, indirect communication usually results. A culture of gossip, high unexplained...
Have you ever given or received an apology that had a powerful and transformative impact? Of late we've been working with organisations committed to making full and wholehearted apologies. A heartfelt apology can...
So, how can you get off the Not-So-Merry-Go-Round of Conflict? In my last post I explored how conflict begins – when our sense of identity, values and needs are challenged...
I was recently interviewed about how managers and their employees can get off the Not-So-Merry Go Round of Confict. The term Not-So-Merry-Go-Round of Confict was coined by Cinnie Noble, developer of...
Last night the ABC’s Four Corners program aired shocking footage of the treatment of young Aboriginal children in custody in the Dondale Detention Centre. What I witnessed fills me with...
During my early career as a therapist rehabilitating people after closed head injuries and stroke, I became fascinated by the workings of the brain. These years taught me a lot...
Over the past few years we’ve been training leaders and managers to use a coaching approach to help their staff adjust and navigate rapidly changing environments. Rather than endlessly explaining organisational...
Recently, I was invited to explore with a community of mediators, the impact of power and rank dynamics in conflict. It’s not just mediators who need to have a sharp eye...
I’ve just returned from an extended stay in Provence where the outrage in the wake of this year’s terrorist attack is still palpable. As I left our local baker Phillipe’s...
Have you ever complained that your staff aren’t strategic enough? Have you ever wondered why those who report to you seem slow to see the bigger picture or unable to...
No leader wants to be regarded as out of touch with the issues affecting their workforce. Similarly no politician wants to be viewed as out of synch with their electorate....
The repeated booing of AFL footballer and former Australian of the year, Adam Goodes, shines the light on racism in Australia. While his treatment has been trivialised by some it is...
Did you know that research indicates 30-50% of a manager's time is spent averting or addressing conflict?! When working with conflict, we adopt a coaching approach. We’ve worked with scores of...
In the documentary A Complicated Life: Kerry Packer, his friend and confidante Philip Adams explained that the business magnate famously yelled at his staff, when he didn’t know what else to...
For the last week I’ve been in Warsaw, as a member of the facilitation team for an event known as Worldwork. Delegates from twenty-eight countries gathered to discuss, understand and...