Conflict

Conflict

CINERGY® Conflict Management Coach training
CINERGY ® Leader As Coach
Conflict Leadership
Understanding the Dynamics of Bullying, Discrimination and Harassment
Managing Complaints of Bullying, Discrimination and Harassment

CINERGY® Conflict Management Coach training 

The Conflict Management Coach Practitioner training program is designed for HR professionals, leaders and conflict management professionals.  The CINERGY®  Conflict Mnagement Coaching model is an elegant approach to working with the dynamics of conflcit.  

Course participants will learn to use a coaching approach to support individuals and teams develop insight into the factors that lead to and maintain disputes.  Conflict coaches assist conflicting parties to develop an understanding of their own and the other party's perspective prior to assessing the options available to them and developing strategies to manage their conflicts.  

Conflict management coaching is a major innovation in the management of workplace conflict.   It builds not only assists people to resolve disputes, it builds conflict management competency within the organisation.

"The training is very valuable. I can see it being able to be used by all people - HR, managers, staff/individuals. Building people’s skills in managing conflict can only be beneficial to organisations efficiency, effectiveness and their bottom line. It will reduce time and money spend on formal issues/investigations when they could have been addressed at an earlier stage." Kylie Mackinnan, Department of Transport

 

CINERGY ® Leader As Coach: A Coaching Approach to Workplace Issues

Leader As Coach equips leaders and people managers to apply a coaching approach to assist their employees to deal with a range of workplace issues including employee engagement, making difficult decisions, giving feedback, addressing underperformance, managing team tensions, negotiation and workplace conflict.  Leaders learn about the elemets that underpin many 'stuck' situations in the workplace and are introduced to a powerful question framework for eliciting new insights and developing momentum.

"A great experience and one of the best courses I have ever attended.  It will improve me and make me a better leader. It will make life better for the people and the workplace."

Peter Grace, Disaster Support Officer

 

Conflict Leadership:  Developing Integrated Conflict Management Systems

In the Conflict Leadership program, HR managers and advisors will reassess their current conflict management systems, considering their strengths and weaknesses.  

This workshop will introduce Integrated Conflict Management Systems, an approach to organisational conflict management which provides multiple entry points and promotes early intervention and the use of appropriate conflict management techniques for the tensions and differing conflicts which exist in organisations. 

This workshop hones participants’ skills as leaders and change agents in the management of organisational conflict.  It assists HR managers and advisors to consider how they can apply their skills as conflict management specialists to acting as internal change agents, supporting their organisations to engage in the culture change necessary for best-practice. 

The workshop is practical and experiential with participants taken through a series of exercises to identify organisational needs, priorities and drivers in relation to conflict management.  Participants consider influencing strategies, skills and rehearse key messages for bringing about organisational change.

 

Understanding the Dynamics of Bullying, Discrimination and Harassment

Why do complaints of bullying and harassment catch us by surprise?  This workshop is designed for managers and anyone who may be at risk of allegations of complaints of bullying, discrimination or harassment in the course of their work.  

This program investigates intended and unintended elements of communication when rank, hierarchy and power are part of the mix.  It introduces practical approaches that allow us to learn and help others to learn from allegations of bullying, discrimination and harassment, rather than become outraged and defensive.  

 

Managing Complaints of Bullying, Discrimination and Harassment

This customised program familiarises complaint handlers with their organisational policies and protocols for managing bullying, discrimination and harassment complaints.  

Complaint handling is a complex task requiring highly developed skills on the part of complaint handlers. This program equips complaint handlers with a solid understanding of the dynamics of bullying, discrimination and harassment - whether it is intended or unintended.  This allows managers to maintain a clear focus while navigating the complexity of each complaint.  

With a focus on practical skill development, this workshop introduces the 4I's model for engaging complainants and respondents in an interest approach to complaint management.  It considers the rank and power dynamics behind bullying, discrimination and harassment enabling complaint handlers to cultivate insight into the impact of these behaviours.