At some point, as a leader or manager you will have to provide performance feedback, handle complaints and manage grievances. Mastering the ability to give difficult feedback and keep dialog...
Have you ever given or received an apology that had a powerful and transformative impact? Of late we've been working with organisations committed to making full and wholehearted apologies. A heartfelt apology can...
As I went about my business today in a far nether-region of the world called Australia, CEO’s attended to urgent meetings before returning to view the live telecast of the...
So, how can you get off the Not-So-Merry-Go-Round of Conflict? In my last post I explored how conflict begins – when our sense of identity, values and needs are challenged...
I was recently interviewed about how managers and their employees can get off the Not-So-Merry Go Round of Confict. The term Not-So-Merry-Go-Round of Confict was coined by Cinnie Noble, developer of...
In the documentary A Complicated Life: Kerry Packer, his friend and confidante Philip Adams explained that the business magnate famously yelled at his staff, when he didn’t know what else to...
Have you ever thought you’re pushing too hard? If you drive yourself, chances are you’re pushing others as well. Usually the two are connected. Having our foot permanently on the...
Have you ever thought you’re pushing too hard? If you drive yourself, chances are you’re pushing others as well. Usually the two are connected. Having our foot permanently on the...
For the last week I’ve been in Warsaw, as a member of the facilitation team for an event known as Worldwork. Delegates from twenty-eight countries gathered to discuss, understand and...
Given some of the messes we humans get ourselves into, it strikes me as critical that we learn to use power well. To do that we need to first understand...
I found myself discussing Japanese Window Sitters recently. What’s a Japanese Window Sitter you ask? I’ll explain shortly. The conversation took place in a training program to develop manager’s coaching skills. ...
Who are your role models? What do you love most about them? How have they inspired you? One of my role models is my former high school principal, John Tindley, an...
It’s been a shocking week, with several organisations apologising for shameful incidents that violate the dignity and rights of women, members of ethnic minorities, indigenous groups and homosexuals. The events...
In my last blog I wrote about the challenges of identity. In particular, the ways in which identity encourages us to focus on particular facets of our experience at the...
Recently I went to the Camberwell market in Melbourne. It’s a fabulous place, full of old discarded bric-a-brac, furniture, records and clothing deemed to be of little value to the...